Sundance Spas Showroom
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To our valued customers
We continue to stay open safely.
During this time we want to personally take a moment to update you on our immediate priorities always being mindful of the health and safety of our customers and employees.
To continue providing you with your needed supplies we continue to be open and we have plenty of stock. We have not shortened our hours so that we can continue allowing safe space between customers. We sanitize our doors, counter and debit machine after each customer transaction. We ask that everyone keeps 6′ distance from each other while shopping and we have hand sanitizer for your use. If you are uncomfortable coming in, or if you have any symptoms we ask you to remain in your vehicle and honk or come up to the door and knock and we will come out to the parking lot to serve you. If we don’t hear you, please call 705-876-2373. We will continue to monitor the situation and update you if things change. If you are staying home and need supplies, please call and ask for delivery.
Our hearts and prayers go out to anyone affected by this unprecedented event and we appreciate all the healthcare workers and to all the people who are helping family, friends and neighbors, thank you. Together we can do this.
Please note that we are booking for the upcoming pool and spa season, and we ask that when our service people come into your backyard that a safe distance be maintained between customer and service person.
We thank you for your ongoing business and wish you all well.
Brian Vdovjak, President
Nancy Vdovjak, G.M.
HAVING PROBLEMS WITH YOUR SPA WATER?
Even though spa maintenance is relatively easy, occasionally you may need to treat and correct the few spa or hot tub water problems which arise. The clarity of the spa water may range from dull or hazy to discoloured and even milky white. There could be an odour and the water could foam up when the hot tub jets are turned on.These conditions can be caused by poor filtration due to clogged filters or too short filter cycles, a lack of sanitizing chemicals, poor water balance or heavy use.
To clear up the spa water and correct these issues remove and clean the filters by flushing them with a strong stream of water from a garden hose. If they are really dirty soak them using Filter nu. Increase the filter pump circulation time using the control keypad settings. Most hot tub default filter cycles are ok for most situations but may need to be increased depending on the usage and bather load. In order to clear up these hot tub water problems quickly shock the spa water (increase sanitizer level) using several scoops of Spa Chlor to destroy any bacteria and oxidize the organic material in the water. Use test strips to check sanitizer levels regularily and add Spa Tabs to maintain chlorine or bromine levels at 3 to 5 ppm. Shock spa water on a regular basis. To eliminate excessive foam bubbles instantly squirt a small amount of Bubble Burst onto the foam.
The shock treatment should eliminate these water problems but may need a second treatment if it doesn’t do the job in 12 to 48 hours. If a second treatment is unsuccessful you should apply Spa Purge overnight then drain and refill the spa.
To prevent further water problems, possible skin irritation or damage to the spa and equipment remember to balance the ph, alkalinity and hardness of the spa water.
Spa Cover Caps A great way to maintain your hot tub cover from damaging weather elements and help your cover last longer. They also make it much easier to remove snow and ice during the winter. Just lift a corner and pull off taking ice and snow with it. Then shake it off. 
My hot tub is not heating
If your hot tub is not heating and is cooling down there are a few things you can do yourself to troubleshoot the problem with your spa. If the heat indicator led is not lit, check the temperature setting as some spas will default to a factory setting such as 95°F or 100°F after a power outage, also check for energy saving settings such as economy or sleep mode which could be inadvertently set by pressing certain keypad strokes and cause a drop in temperature. Then check for any error codes on the keypad such as flo , fl or 3 dots flashing. If any of these error codes appear they mean that there is a problem with the flow of water through the heater manifold. One of the most common causes of poor flow is a blocked or dirty filter. The first thing to try is to shut off the gfci breaker to turn the power off to the hot tub and then remove the filter cartridge(s). Leave the filter cartridges out, check that there is nothing in the spa water which could be drawn into the open suction intake and turn the gfci breaker back on. This action will reset any error codes which were displayed on the topside control and start the sensor checking process over again. Now observe the topside display, if the error code does not return and the heat indicator led lights up then the flow issue has been eliminated and the filter cartridge must be dirty and blocking the flow. Clean the filter and reinstall it. If the spa continues to heat and operate properly you have solved the problem. If the led goes out and the error code is again displayed on the topside control then you need a new filter cartridge.
If the no heat problem is not caused by a dirty or worn out filter cartridge then check to see if the circulating pump is running. If it is not running but just humming then the pump will need to be serviced. Average cost of overhauling a spa pump is around $140, a new 2 speed spa pump will cost in the neighbourhood of $450 to $800 depending on the size and model. If it doesn’t make any sound then troubleshooting the spa pak controls will be necessary. That is beyond the scope of this article and most hot tub owners and DIY’ers and should be done by a qualified service technician.
Another cause for a hot tub to stop heating is a faulty pressure switch. This is characterized by a flow error code such as flo, fl, or 3 dots flashing on the topside display. To check the pressure switch use a multimeter to confirm continuity through the pressure switch while the circulation pump is running. If there is no continuity then replace the pressure switch. Cost for a pressure switch varies from $25 to $50 depending on the model and style of switch.
If the preceding information has not helped you to resolved your no heat situation then contact Pro-Tech Pool and Spa to arrange a service call with one of our qualified and experienced service technicians.
Rates for service calls In the Peterborough area are $90 per hour with travel up charges for longer distances.
